FAQS

COVID-19

We are experiencing huge delays in our custom orders. Our regular TAT is 4-6 weeks averaging 4.5 weeks. Our turn around time is substantially longer due to Covid19 and we are looking at 6-9 weeks.
If you are not okay with this time frame, feel free to message us as we have over 70 yards of designs in stock that can be customized.

HOW DO I WASH MY MINKY?

All of our products are to be hand washed or on a gentle/delicate cycle in cold water. Hang Dry then fluff in the dryer on LOW heat for 10 minutes. DO NOT use fabric softeners of any kind. NEVER iron.

DO YOU HAVE A REWARDS PROGRAM?

Yes we have a loyalty rewards points program. Please make sure to log in and create an account so we can keep track of your purchases/points.

POINTS SYSTEM:
Pillow | Cushion Cover - 1 point 
Security blanket - 1 point 
Baby/toddler blanket - 2 points 
Child/throw blanket - 3 points 
Adult blanket - 4 points 

20 points = $100 off any in stock minky product.

DO YOU OFFER SEZZLE OR AFTERPAY?

No, unfortunately our website is not equip for accepting sezzle or after pay. We do however have our own Payment Plan. Invoices are sent & updated through PayPal.

HOW DOES YOUR PAYMENT PLAN WORK?

50% is due upon ordering, and you may pay the remaining balance leisurely throughout the remaining 3 weeks. Your purchase will not be shipped until the full balance is paid.

HOW TO USE OUR PAYMENT PLAN:

1. Log in/ Create an Account

2. Add your goodies to your shopping cart.
3. Click the "Checkout" button & add in the notes section "Payment Plan"

4. Once you get to the "payment" section, select "Manual payment" then continue to the last step. 

5. Once I recieve your deposit, I will send you an invoice with the remaining balance. You may pay your remaining balance leisurely throughout the remaining 4 weeks.

If no additional payment has been received and no contact made between the purchaser and Minky Madness Canada within 4 weeks, your deposit will be held and your minky will be put on our shelf.

DO YOU ACCEPT EMT?

Yes, of course!

Once you have your order in your cart, proceed to check out. When you get to the "payment" section, select "Manual payment" and continue to the last step.

Please sent EMT no later than 2 hours after ordering. Please make sure your banking information is the same as your checkout information. If your names are different, please write in the comments section what name to expect the EMT front.

HOW OFTEN DO YOU GO LIVE?

In order for us to show a variety of new minky's during every LIVE show, we have decided what's best for our families is to go back to 1 LIVE show every 2 weeks.
Our schedule can be found at the top of our Facebook Page. 
Don't forget to like and follow our page to get notifications when we have shop updates, are LIVE and do fun Giveaways!

CAN I GET A SPECIFIC PRINT?

Yes (for the majority of the time). If you can't find a print your looking for on our site, feel free to message us a screenshot or a picture of what you'd like. We will do our best to find it!

DO YOU OFFER EMBROIDERY?

Yes, to add embroidery head to the "ADD-ON" tab at the top of the page.

WHERE WILL MY EMBROIDERY BE PLACED?

Due to the nature of the prints, we place the embroidery where we think it stands out best. If you have a specific place in mind, please state it in the notes section at checkout.

I DON'T KNOW WHAT TO COORDINATE MY MINKY BLANKET WITH. CAN YOU HELP?

Absolutely, feel free to check out without a backing choice, once the material arrives, we will pair up a few options and email them to you for you to decide.

HOW LONG DOES IT TAKE FOR MY PURCHASE TO SHIP AFTER A LIVE SHOW?

Please allow 1-3 business days for your purchase to ship.

DO YOU ACCEPT RETURNS OR EXCHANGES?

No, we do not. The majority of our blankets are custom ordered. Because they are made to your specific needs, there is no refunds or exchanges on your blanket. However, If there are any flaws with your blanket within the first 14 days, please contact us and we will be happy to find a satisfactory resolution.
Please note, you will be responsible for the return shipping, and we will cover the shipping costs back to you with the altered blanket.

WHAT IS YOUR TURN AROUND TIME FOR A CUSTOM ORDER?

Custom orders are sent to the printer every Friday. Our current turn around time is 4-6 weeks. This does not include shipping time. Although we rarely meet our 6 week mark, we like to leave a little wiggle room incase of emergencies.

POLICIES

By paying for your order you agree to a photo of your item being displayed on our Facebook Page and other social media outlets. 

Please remember, there is only 3 of us and 5 kiddos and our husbands work away. We don't have any seamstresses, pinners or someone to help monitor social media. Every product is made from our sets of hands, inside our homes. We can't thank you enough for allowing our small family business create your custom minky.

 

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