FAQS

HOW DO I WASH MY MINKY?

All of our products are to be hand washed or on a gentle/delicate cycle in cold water. Hang Dry then fluff in the dryer on LOW heat for 10 minutes. DO NOT use fabric softeners of any kind. NEVER iron.

DO YOU HAVE A REWARDS PROGRAM?

Yes! Simply create an account/log in to collect points! For every $1 you spend, you earn 1 point! Redeem 500 points for $30 off your purchase. 
You MUST be logged in to collect your points BEFORE checking out.

DO YOU OFFER SEZZLE OR AFTERPAY?

Yes, we accept Sezzle! When checking out with payment method simply select Sezzle!

DO YOU ACCEPT EMT?

Yes, of course!

Once you have your order in your cart, proceed to check out. When you get to the "payment" section, select "Manual payment" and continue to the last step.

Please sent EMT no later than 2 hours after ordering. Please make sure your banking information is the same as your checkout information. If your names are different, please write in the comments section what name to expect the EMT from.

HOW OFTEN DO YOU GO LIVE?

Our LIVE show schedule can be found at the top of our Facebook Page

Text " MINKY " to 844-781-1728 to sign up to receive text messages when we go LIVE!

Don't forget to LIKE and follow our page to get notifications when we have shop updates, are LIVE and do fun Giveaways!

CAN I GET A SPECIFIC PRINT?

Yes (for the majority of the time). If you can't find a print your looking for on our site, feel free to message us a screenshot or a picture of what you'd like. We will do our best to find it!

DO YOU OFFER EMBROIDERY?

Yes, to add embroidery head to the "ADD-ON" tab at the top of the page.

WHERE WILL MY EMBROIDERY BE PLACED?

Due to the nature of the prints, we place the embroidery where we think it stands out best. If you have a specific place in mind, please state it in the notes section at checkout.

I DON'T KNOW WHAT TO COORDINATE MY MINKY BLANKET WITH. CAN YOU HELP?

Absolutely, feel free to check out without a backing choice, once the material arrives, we will pair up a few options and email them to you for you to decide.

HOW LONG DOES IT TAKE FOR MY PURCHASE TO SHIP AFTER A LIVE SHOW?

Please allow 1-3 business days for your purchase to ship.

DO YOU ACCEPT RETURNS OR EXCHANGES?

All sales are final. There is no exchanges, returns or refunds of any custom or RTS products.
If you notice any flaws of your product please contact us within the first 7 days, we will be happy to assist you.

WHAT IS YOUR TURN AROUND TIME FOR A CUSTOM ORDER?

Custom orders are sent to the printer on the 15th and 30th of every month. If you order in between those dates your order will be put in the next scheduled order date.

 Our current turn around time is 4-6 weeks once our order is sent to the printer.

Although we rarely meet our 6 week mark, we like to leave a little wiggle room incase of emergencies.

DISCLAIMER

PLEASE remember these are all handmade products and are sewn together using pins. At times a pin can be missed upon inspection. Upon opening your package, please carefully inspect your product for pins PRIOR TO USE. 

As with all items given to your littles, please carefully inspect your minky products on a regular basis. If ever in doubt, discontinue use.

Minky Madness Canada Ltd. is not responsible for any injuries due to pin pokes. Minky Madness Canada Ltd. waives all responsibility from the use of our products after it has been sold to the buyer. 

By paying for your order you agree to a photo of your item being displayed on our Facebook Page and other social media outlets.