POLICIES / DISCLAIMER
PLEASE remember these are all handmade products and are sewn together using pins. At times a pin can be missed upon inspection. Upon opening your package, BEFORE use & removing any tags, we strongly advise you to carefully inspect your product for pins.
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As with all items given to your littles, please carefully inspect your minky products on a regular basis. If ever in doubt, discontinue use.
Minky Madness Canada Ltd. is not responsible for any injuries due to pin pokes. Minky Madness Canada Ltd. waives all responsibility from the use of our products after it has been sold to the buyer.
FREQUENTLY ASKED QUESTIONS
INSURANCE
We ship worldwide through Canada Post.
Each order comes with $100 insurance. If you would like to purchase additional insurance to cover your entire total please select from the drop down menu at our shipping portion of checkout. it is $12 additional to have full coverage if damaged, lost or stolen.
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***PLEASE NOTE***
If additional insurance is not purchased and your item arrives damage or becomes lost. You(the purchaser) are responsible for the remaining balance for replacement of your product.
If you purchase additional insurance, your item will be reordered(if available) free of charge or a new item will be made upon agreement with you.
HOW DO I KNOW WHEN MY ORDER HAS SHIPPED?
An email will be sent to the email you checked out with stating your order has been shipped. Your tracking number will also be stated on this email.
You may also log into your account on our website at any time to view the status of your order, find tracking and view previous orders.
HOW DO I WASH MY MINKY ITEMS?
All of our products are to be hand washed or on a gentle/delicate cycle in cold water. I recommend doing a "clean" cycle on your washing machine before washing any minky products to get rid of any residue left in dispensers from previous loads. Hang Dry then fluff in the dryer on LOW heat for 10 minutes or run your hand all over it to make it look new! DO NOT use fabric softeners of any kind. NEVER iron.
DO YOU OFFER SEZZLE & AFTERPAY?
Yes, we accept Sezzle! When checking out with payment method simply select Sezzle!
No, We do not accept afterpay.
DO YOU ACCEPT EMT?
Yes, of course!
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Once you have your order in your cart, proceed to check out. When you get to the "payment" section, select "Manual payment" and continue to the last step.
Please sent EMT no later than 2 hours after ordering. Please make sure your banking information is the same as your checkout information (adding your order number to the notes helps tremendously). If your names are different, please write in the comments section what name to expect the EMT from.
HOW OFTEN DO YOU GO LIVE?
Our LIVE show schedule can be found at the top of our Facebook Page. We aim to go LIVE every 2 weeks, but our cover photo will always have what we are doing that week.
Text " MINKY " to 844-621-2162 to sign up to receive text messages when we go LIVE!
Don't forget to LIKE and follow our page to get notifications when we have shop updates, are LIVE and do fun Giveaways!
CAN I GET A SPECIFIC PRINT?
Yes (for the majority of the time). If you can't find a print your looking for on our site, feel free to message us a screenshot or a picture of what you'd like. We will do our best to find it!
HOW LONG DOES IT TAKE FOR MY PURCHASE TO SHIP AFTER A LIVE SHOW?
Shipping is 3-5 business days. This does not include weekend or holiday dates.
DO YOU ACCEPT RETURNS OR EXCHANGES?
No. There is no returns, exchanges or refunds on any item.
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If you notice any defects of your product please contact us within 7 days of delivery for an exchange.
WHAT IS YOUR TURN AROUND TIME FOR A CUSTOM ORDER?
This does not include shipping times.